Return & Exchange Policy

At Elysia, we want you to be completely satisfied with your skincare purchase. If for any reason you are not, we are here to help.

1. Eligibility for Returns & Exchanges:

• Returns or exchanges are accepted within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• Items that are damaged due to misuse or mishandling by the customer are not eligible for return or exchange.

2. How to Initiate a Return or Exchange:

• Contact our customer support team at [Your Email Address] with your order number and reason for return/exchange.
• Our team will guide you through the process and provide instructions for sending the product back.

3. Refunds:

• Once the returned product is received and inspected, a refund will be processed to the original payment method.
• Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

4. Exchanges:

• If you wish to exchange a product, we will replace it with the same item or an alternative of equal value, depending on availability.

5. Shipping for Returns & Exchanges:

• Customers are responsible for return shipping costs unless the product was defective or sent in error.
• We recommend using a trackable shipping method to ensure the product reaches us safely.

6. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or full refund at no extra cost.

7. Important Notes:

• Sale or promotional items may be subject to specific return policies, which will be communicated at the time of purchase.
• We reserve the right to refuse returns that do not meet the above criteria.

For any questions or assistance regarding returns and exchanges, reach out to us at [Your Email Address].